Returns & Refunds
Draft:This page is a placeholder pending Rick's final wording and legal review. Do not treat it as confirmed policy.
This page will set out Rick's Woodworking's approach to returns, refunds and exchanges, consistent with Australian Consumer Law.
Faulty or Damaged Items
How to report a faulty or damaged item, and what happens next, will be confirmed here.
Change of Mind
Because most products are made to order, change-of-mind returns may be handled differently to in-stock items. This will be clarified here.
Custom Commissions
Custom commissions follow the terms agreed during quoting. See our Custom Order Terms page.